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Information Technology


Phone Services

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Phone User Guide
Quick Reference Card for Voice Messages 
Video Tutorials (Log in with your Morgan user name and password)

Communications Technicians provide wired telephone services for students, faculty and staff. These services include supporting installations and ongoing maintenance/repair for those systems and associated telephone instruments.

Phone Repair/Replacement
New/Upgraded Phone Equipment and Services


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Rainbow - Rainbow is a cloud-based telephony collaboration service that will empower us all to connect and collaborate with colleagues, business contacts (such as vendors), and stakeholders (students/families).  Learn more.

Rainbow Phone App - Help Center

PHONE REPAIR/REPLACEMENT

For problems with phone equipment or telephone lines, call the Service Desk at 443-885-4357. Please have the following information available when requesting service:

• Extension of the phone in question
• Description of the problem 
• Building, room, and department where the phone is located
• Main departmental extension 
• Contact person’s name and extension

NEW/UPGRADED PHONE EQUIPMENT AND SERVICES

New Phone Service 
All requests for new telephone services such as equipment, long distance service, and fax numbers should be submitted to the Service Desk via email at ServiceDesk@morgan.edu with Request for New Phone Services as the subject line. All requests must include the desired location of the phone or fax machine and the department budget code for the charges. 

Acquiring a New Phone 

All requests for new phones should be submitted to the Service Desk via email at ServiceDesk@morgan.edu with Request for New Phone as the subject line. All requests must include the following information:

  • Budget code 
  • Department name
  • Location of new phone
  • Name of phone user
  • Type of service to be applied to the extension (i.e., local only; local and long-distance; local, long-distance and international) 

An encumbrance form MUST be submitted for requests covered by grants. 

When service is completed, the Service Desk will provide the new user with a voice mail passcode.

Changing a User on an Existing Phone 

To change the user of an existing University extension, contact the Service Desk via email at ServiceDesk@morgan.edu and provide the extension and new username. Any upgrade in services on this extension will require a written request from the department head with a budget code. The Service Desk will contact the new user to provide a voice mail passcode.

Moving Existing Phone Service
To move your existing phone service to a different office/campus location, contact the Service Desk via email at ServiceDesk@morgan.edu and provide the extension, current location, and new location. Any upgrade in services on this extension will require a written request from the department head with a budget code. 

Acquiring a Fax Line/Number 
All requests for a new fax line/number should be submitted to the Service Desk via email at ServiceDesk@morgan.edu with Request for New Fax Line/Number as the subject line. Only department heads may request fax lines. All requests must include a department budget code.

Adding Long Distance Service to an Existing Phone Number
All requests for long-distance service should be submitted to the Service Desk via email at ServiceDesk@morgan.edu with Request for Long Distance Service as the subject line. Only department heads may request long distance service. All requests must include a department budget code and should include the phone number for the long-distance service and the staff person assigned to that number. 

Voicemail Setup:
The default voicemail passcode is (0000) for new phone set-up.

Additionally, if a new-hire or relocated user is being assigned to an extension already in use within a given department, the passcode would need to be reset (to 0000), via a call request, by the DIT Service Desk, at ServiceDesk@morgan.edu.