Schedule an Appointment

Most services are provided by appointment. Student can schedule appointments from 8:30 a.m. - 4:30 p.m., on weekdays.

Appointments may be scheduled through the Student Health Portal, by calling the University Health Center, or by visiting the Health Center during normal business hours.

Depending on appointment availability, same-day appointments may be offered for urgent medical concerns. Walk-in services may also be available for select healthcare needs.

Please Note: Scheduling an appointment does not guarantee that all requested services can be completed during the same visit. Additional appointments or referrals may be necessary depending on your healthcare needs.

To help ensure your appointment proceeds as efficiently as possible, please:

• Arrive 10–15 minutes before your scheduled appointment.
• Bring your Morgan State University Bear Card or another government-issued photo ID.
• Bring your current active health insurance card.
• Complete any required forms or questionnaires in the Student Health Portal before your appointment.
• Bring copies of any requested medical records, laboratory results, imaging reports, or referral documentation, if applicable.
• Bring a complete list of your current medications, including prescription medications, over-the-counter medications, vitamins, and supplements, if applicable.

Students who arrive late may need to reschedule their appointment depending on provider availability.

During your visit, a healthcare provider will review your medical history, discuss your symptoms or healthcare concerns, perform an examination when appropriate, and recommend treatment based on your individual healthcare needs.

Depending on your condition, your provider may:

• Order laboratory testing
• Recommend diagnostic studies
• Prescribe medication
• Provide immunizations
• Complete required medical documentation
• Refer you to an outside specialist
• Schedule a follow-up appointment

Your provider will discuss your treatment plan and answer any questions before your appointment concludes.

University Health Center providers may prescribe medications when medically appropriate.

Please note:

• Prescriptions are sent electronically to your preferred pharmacy.
• The University Health Center does not maintain a full on-site pharmacy.
• Students taking long-term prescription medications should maintain an ongoing relationship with their treating healthcare provider.
• Certain medications, including controlled substances, may not be prescribed or refilled through the University Health Center in accordance with clinical guidelines and applicable regulations. Certain medications will require to be prescribed or refilled with your treating healthcare provider that prescribed the medications.

Laboratory testing is available for many medical conditions. Some laboratory specimens may be processed by an outside reference laboratory (currently LabCorp, and turnaround times may vary depending on the test ordered.

Students will be notified of significant test results through the Student Health Portal, secure communication, telephone, or follow-up appointment, as appropriate.

Some medical conditions require evaluation or treatment by a healthcare specialist.

If a referral is necessary, your provider will discuss the recommended specialty and provide appropriate referral information.

Students are responsible for:

• Scheduling appointments with outside providers.
• Verifying insurance coverage and network participation.
• Obtaining any required insurance authorizations when applicable.

Reminder: Referral recommendations do not guarantee insurance coverage. The patient is responsible for determining if the specialist is an accepted in-network provider based on their health insurance coverage. Additionally, the patient is responsible for all applicable fees associated with the provider. 

Some medical conditions require additional evaluation after your initial visit.

Depending on your diagnosis or treatment plan, you may be instructed to:

• Schedule a follow-up appointment.
• Complete laboratory testing or diagnostic studies.
• Submit additional medical documentation.
• Follow up with a specialist.
• Continue treatment with your primary healthcare provider.

Following your provider's recommendations is an important part of maintaining your health and ensuring continuity of care.

If you are unable to keep your scheduled appointment, please notify the University Health Center as soon as possible so your appointment can be canceled or rescheduled. Providing advance notice allows another student the opportunity to receive care.

Students who fail to attend a scheduled appointment without providing advance notice (a "no-show") will be assessed a no-show fee, which will be charged directly to their Morgan State University student account.

Repeated no-shows or late cancellations may also affect your ability to schedule future appointments at the University Health Center.

Your medical information is confidential.

The University Health Center maintains student medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state privacy laws.

Medical information will not be released without your written authorization except as permitted or required by law.

Students requesting copies of their medical records must complete the appropriate authorization forms.

The University Health Center does not excuse students from academic responsibilities.

Students are responsible for communicating directly with their instructors regarding missed classes, assignments, or examinations.

When medically appropriate, the University Health Center may provide documentation verifying that the student received medical evaluation or treatment. Documentation will only excuse the date and time the student visited the University Health Center for their appointment. Documentation does not guarantee an excused absence, as attendance policies are determined by the instructor.

Important: The University Health Center will only provide medical documentation or verification of a visit for students who are evaluated by a University Health Center healthcare provider.

If you receive medical care from an outside healthcare provider, urgent care center, emergency department, or other medical facility, it is your responsibility to obtain any required medical documentation directly from that provider. The University Health Center will not issue medical excuse notes or verify visits for healthcare services received outside of the University Health Center.

The University Health Center is not an emergency medical facility.

If you experience a life-threatening medical emergency, call 911 immediately or go to the nearest emergency department.

Examples of medical emergencies include:

• Chest pain
• Difficulty breathing
• Severe allergic reactions
• Loss of consciousness
• Seizures
• Suspected stroke
• Serious head injuries
• Severe burns
• Thoughts of harming yourself or others

For urgent mental health emergencies, call 911, contact the 988 Suicide & Crisis Lifeline, or proceed to the nearest emergency department.

The University Health Center strives to provide affordable, accessible healthcare services to Morgan State University students. Understanding your health insurance benefits and potential costs before receiving care can help you avoid unexpected expenses.

Will I have to pay a co payment (copay) at my appointment?

Yes. If your health insurance plan requires a co payment, it is due at the time of your appointment. The amount of your co payment is determined by your health insurance carrier and the benefits associated with your specific health insurance plan.

In addition to your co payment, you may also be responsible for deductibles, coinsurance, or charges for services that are not covered by your health insurance. Any remaining patient responsibility identified after your insurance claim has been processed may be billed to you.

If you have questions about your co payment amount or insurance benefits, please contact your health insurance carrier before your appointment, as the University Health Center cannot determine or guarantee your insurance coverage or out-of-pocket costs.

When will my health insurance be billed?

If services received at the University Health Center are billable to your health insurance, your primary insurance may be billed after your appointment.

Students are responsible for ensuring that the University Health Center has current and accurate insurance information on file. Failure to provide valid insurance information may delay billing or result in charges becoming the student's financial responsibility.

What if I do not have health insurance or choose to self-pay?

Students are required to maintain active health insurance coverage while enrolled at Morgan State University. If you do not have health insurance or choose to self-pay for services, you will be financially responsible for the full cost of services received, including office visits, laboratory testing, immunizations, procedures, medications, and any outside referrals.

Self-pay charges vary depending on the services provided. Please contact the University Health Center before your appointment if you have questions regarding self-pay options or anticipated charges. Please click HERE to view the Self Pay Fees. 

Are there services that may result in additional charges?

Yes, certain services may generate additional costs, including but not limited to:

• Laboratory testing
• Diagnostic testing
• Immunizations and vaccines
• Prescription medications
• Medical supplies
• Specialty procedures
• Outside referrals or consultations

Additional charges vary depending on the service provided and your health insurance coverage.

Will I receive a bill for laboratory services?

Most laboratory tests are processed by outside reference laboratories. Depending on your health insurance coverage, laboratory services may be billed directly to your insurance carrier.

Any deductibles, co payments, coinsurance, or non-covered laboratory charges are the responsibility of the student.

What if I am referred to an outside healthcare provider?

If your University Health Center provider refers you to a specialist, urgent care center, hospital, imaging center, or other healthcare facility, those services are provided independently of the University Health Center.

Students are responsible for verifying that the provider participates in their insurance network and for paying any applicable deductibles, co payments, coinsurance, or charges not covered by their health insurance plan.

Are prescription medications included?

No. The University Health Center does not operate a full on-site pharmacy.

When medically appropriate, prescriptions will be electronically sent to the pharmacy selected by the student. Prescription costs, co payments, deductibles, or medications not covered by insurance are the responsibility of the student.

What happens if my insurance denies a claim?

If your health insurance carrier denies payment for a service, laboratory test, or procedure, you may be financially responsible for the denied amount.

Students are encouraged to contact their insurance carrier to understand their benefits, coverage limitations, provider network, and any prior authorization requirements before receiving services whenever possible.

If you believe a claim was denied in error, you should contact your insurance company directly to discuss the denial and available appeal options. Ultimately, it is the insurance carriers decision to deny any claim associated with an out of network visit. We recommend students to only visit in-network providers that are accepting their insurance coverage.