• Ph.D. in Industrial Engineering, Virginia Tech, USA
• M.S. in Industrial Engineering, Virginia Tech, USA
• B.S. in Industrial Engineering, Morgan State University, USA

Biography:
Dr. Kayenda Johnson is an Associate  Professor in the Department of Industrial and Systems Engineering at Morgan State University. She is also as an Human-Centered Design (HCD) Specialist at the Centers for Medicare and Medicaid Services (CMS), where she serves as an HCD curriculum developer and educator, an advocate for agency-wide use of HCD, and an expert consultant on HCD start-up services for the federal government. She is an alumni of the United States Digital Service (USDS), an elite group of technologists President Barack Obama established to bring innovation expertise to digital transformation efforts with the federal government. Dr. Johnson has also provided consulting services for user research and other HCD activities for a variety of federal agencies such as the Federal Bureau of Investigation and the United States Secret Service. 

Research Interests:

• Human factors and ergonomics
• Human-centered design
• Human-computer interaction
• User experience (UX) design
• Service design and cultural ergonomics
• Digital product design and product management