User Guidelines

I. SERVICES PROVIDED

1. Digital Printing
2. Offset (Raised Ink) Printing
3. Desktop Publishing
4. Finishing - Cutting, Folding, Hole Drilling, Laminating, Numbering, Padding, Perforating, Board Mounting, Saddle Stitching, Stapling, Shrink Wrapping.
5. Binding - GBC Comb Binding, GBC, Coil Binding.

II. EXAMS, TESTS, AND QUIZZES

1. Exams must be titled as such and submitted on an Exam Request Form.
2. Instructor's name and course must be clearly printed or typed on the first page.
3. Exam requests will be reproduced, following the schedule below:
   1. One original or two originals printed back-to-back, up to 50 copies printed While-U-Wait. (Please plan to wait approximately 10 minutes.)
   2. Three to five originals, up to 100 copies printed within two hour time period.
   3. Exams in excess of the above will be completed within a four hour time period.
   4. Request submitted after 4:00 p.m. will be completed by 9:00 a.m. the following day.

TO ENSURE TIGHT SECURITY AND CONFIDENTIALITY OF EXAMS, TESTS AND QUIZZES, WE MUST INSIST THAT EXAMS BE PICKED UP AT THE DESIGNATED TIMES.

STUDENTS WILL NOT BE ALLOWED TO SUBMIT OR PICK UP EXAMS.
NO EXCEPTIONS!!

III. ESTIMATES

An accurate estimate requires completed information about the design, number of originals, artwork, photographs, ink choices, paper choices, bindery, quantity and completion dates. Without this information only a "ballpark" estimate can be made.

1. If you require a firm quotation you must provide written specifications.
2. A formal quotation will be completed within three (3) working days, confirmed in writing and valid for thirty days.
3. When job is ready for printing, attach the written quotation to the Printing Request Form so that it can be compared with job.
4. If no changes have been made, the price will be honored. If changes were made you will be notified of the new price.
5. Changes in specifications, design or copy can be accommodated, however, such changes will affect the cost and completion date.

IV. DESKTOP PUBLISHING

Creating, composing and designing original layouts for flyers, invitations, brochures, program booklets, tickets, etc.

1. Before submitting a document for typesetting, make sure it is a final copy, that is a copy which has been approved by everyone responsible for the content, especially the department chair, director, or dean if necessary. Any changes made will cause delays and added expenses.
2. If any of the following items are to be included in your final document, they should accompany your document when submitted for:
   1. Photos
   2. Illustrations
   3. Picture captions
   4. Graphics

V. PREPARATION OF MATERIALS SUBMITTED

1. Provide clean originals. Every effort is made to reproduce quality copies from your originals.
2. Information must be clearly typed on white paper. Originals on color paper, particularly dark colors such as red, gold, blue and green may be difficult (and sometimes impossible) to reproduce.
3. Avoid color ink on originals. Black ink reproduces the best. Colors of ink such as a blue pen used for signature, may be difficult to pick-up.
4. Do not piece together originals. Loose edges can cause originals to be misfed as they pass through the copier's automatic document handler. "Make-ready" copies may be substituted for originals that are pieced together. There is an additional charge for this procedure.
5. All corrections must be clear and neat. Light or broken letters will copy poorly.
6. There must be a minimum of 1/2" margin at the top and bottom and 1/4" margin on each side of the page. Print which extends into this margin may not be picked up. Originals without this margin may need a slight reduction in order to fit the image on the paper. However, this may slow the process of your job.
7. Originals must be submitted, numbered and unbounded so that they can be properly arranged should the pages be out of order. Pages in books are numbered odd numbers on the right side (recto) and even numbers on the left side (verso).
8. All forms must be completed and signed by department heads prior to submission for printing.
9. Materials which do not meet the above specifications will not be accepted. All jobs will be printed on both sides of the sheet unless otherwise specified and approved.
10. The material in your job must not contain any matter that is libelous, obscene, scandalous, or invades any person's right to privacy or other personal rights.

VI. MAKING CHANGES OR CORRECTIONS

1. Mark changes clearly in the margins with pen or pencil, using the proofreader's marks.
2. If revisions are extensive, completely retype the paragraph or item on a separate sheet 8 1/2" x 11" sheet. Mark insert A, B, etc., and indicate on the proof where it should be inserted.
3. Be sure to sign your name on the Customer Proof Form.
4. If the number of changes or corrections on the proof are extensive, you will be given a second proof for your approval. When reading the second proof, compare it with the first to be certain.
   1. That the corrections you indicated the first time have been made
   2. No other errors were made when the mistake was corrected.
5. Be sure to read the entire paragraph in which there are corrections, since new errors can occur when your changes are made.

VII. SUBMISSION AND SCHEDULING

1. A printing job request form must be fully completed for each job submitted and must include budget codes.
2. All published and copyrighted materials must be presented with written approval of the holder of the copyright. This can be obtained by written request to the person holding the copyright.
3. Turnaround time varies depending upon complexity of the job and our schedule load. It is important that you follow through with deadlines established.
4. Delays in submitting jobs as well as extensive changes will result in rescheduling the completion date.
5. University forms, study guides, syllabi and other materials required for the beginning of the Fall Semester must be submitted prior to August 1st. MATERIALS SUBMITTED AFTER THIS DATE MAY NOT BE COMPLETED BY THE BEGINNING OF THE SEMESTER.
6. Reports, proposals, etc., of 85 pages or more, requiring more than 60 copies and stapled, must be submitted at least four (4) working days in advance. Department Heads should coordinate like materials to be used, and submit printing requests for total copies required.
7. Peak periods are usually August 1st to October 1st and January 6th to February 28th. Priority will be given to instructional materials and registration materials.
8. Because the beginning of each semester is a high demand time for printing request, please plan to submit your large volume routine request prior to the beginning of the semester. Such items as course outlines, manuals, reports, syllabi, booklets, etc., of two or more pages should be submitted between June 1st and August 1st for the Fall Semester and prior to December 15th for the Spring Semester.
9. If you cannot submit your request until the beginning of the semester, please allow a three day turn-around. This schedule is subject to change based on workload and unexpected delays.

VIII. BINDERY

After printing, a job goes to the Bindery Area for assembly and finishing. A variety hand - operated and automatic machines are used to assemble and finish jobs.

Bindery options include:

• Collating
• Drilling
• GBC Comb Binding
• GBC Coil Binding
• Folding
• Padding (Glue)
• Saddle Stitching