User Support and Training

Web Support

Launching a new website is just a first step. Websites are living, breathing documents; and are subject to consistent change. As a result, a healthy support relationship is important to ensure your website is performing over its life cycle.

The web team is available for web support issues and we provide assistance with a variety of web inquiries.  You can email your web support request to websupport@morgan.edu.

Our web support desk is available from 9am–5pm, Monday-Friday, excluding holidays & university holidays.

We strive to respond to all requests within 24-48 hours.  Typical web support requests may include:

• Assistance and advice
• Minor website adjustments
  (major adjustments should be consulted with your authorized web content manager first)
• Errors or broken links

Alternatively, many questions may be answered by reviewing some our web support site knowledgebase and instructions.

Training

The Web team offers training for our primary CMS, free to campus users. Training sessions are offered a few times a month and cover the basics of managing your website.

Registration
To register to attend a training session, please send an email* to websupport@morgan.edu. Please be sure to include CMS Training Request in the Subject line, and state your unit/area name in the body of the email. Your request will be automatically placed in our training queue, and our training personnel will follow up with you once a training session is preparing to be scheduled.

*Please note that the person who heads the unit/area (ie. vice president, chair, director, etc.) is the one to send the training request for their unit/area. No exceptions.

Self-Help

Existing website authors and publishers are encouraged to access help documentation on our web support help site.  Please refer to our list of recommended articles for learning the basics of managing your page(s):

• Getting started in CMS
• Creating a New Page
• Advancing Content in Workflow
• Preparing Assets for Publishing

Please note that this site is subject to updates.  Please be sure to check periodically for any new/updated articles.