Customer Service Resources
ADDITIONAL INFORMATION FOR DELIVERING EXCELLENT CUSTOMER SERVICE
We deeply encourage all Morgan employees to use these resources to further their understanding of providing excellent customer service.
Articles and reports about Customer Service in Higher Educating
WOW Campaign - University of the Virgin Islands
The Disney Institute - The Customer Experience
The Ritz Carlton Leadership Center - Memorable Customer Service
International Customer Service Association
Changing the Culture of Customer Service in Higher Education
Does Customer Service Belong in Higher Education?
Students aren't customers ... or are they?
10 Things You Should Never Tell An Angry Customer?
Customer Service in Higher Education Books
The Power of Retention: More Customer Service for Higher Education by Neil Raisman
Embrace the Oxymoron: Customer Service in Higher Education by Neil Raisman
Customer Service Special Events
National Customer Service Week 2017
Customer Service Videos