Mobile Management Services (MMS) FAQs

How do I request a Morgan State University (MSU) mobile device?
Requests for MSU mobile devices should be submitted to the Mobile Management Services team as a Service Desk ticket using this link (requires your MSU login credentials). Follow these instructions for assistance. Note that MSU mobile devices require Dean/VP approval and adequate departmental funding for monthly chargebacks.

Who is eligible for an MSU mobile device?
Full-time, permanent key personnel are eligible for an MSU mobile device. Key personnel are employees who provide support services that require immediate communication throughout the day, while away from the office or away on travel. This also includes emergency, safety, and essential personnel.

Can I order device accessories for my MSU mobile device?
Yes. Accessories for University-issued mobile devices can be purchased through most retailers at your department's expense. The Mobile Management Services team does not order or purchase mobile device accessories.

When will I be eligible for a mobile phone upgrade?
MSU mobile phone contracts last a minimum of 24 months. If you are unsure of your mobile device upgrade eligibility date, contact an MMS representative at mms@morgan.edu.

How can I add international service to my MSU mobile phone?
Users who travel for university-related purposes are eligible for international call services with their Dean or VP's approval. International calling must be university business-related. Requests should be submitted to the Mobile Management Services team (mms@morgan.edu) at least 2 to 3 business days prior to travel and should include your budget code.

My MSU mobile device is damaged/not working. Should I visit the cell phone carrier or the Apple Store for assistance?
Contact the Mobile Management Services (MMS) team at mms@morgan.edu as your first step. The MMS department will troubleshoot the device. If the issue cannot be resolved, you may be asked to visit a vendor-authorized store.

My MSU mobile device is lost or was stolen. What should I do?
In the event your MSU mobile phone is lost or stolen, IMMEDIATELY contact the Mobile Management Services team (mms@morgan.edu). A copy of your police report is required when reporting your phone stolen.

Can I keep my MSU mobile device(s) if I am no longer employed by the University?
MSU-assigned devices are property of the State of Maryland and are not meant for personal use or ownership.

What steps should I take to return my MSU-assigned mobile device?
Step 1: Sign out of your Apple ID (for Apple devices) or Google account (for Android devices); Step 2: Remove all passcodes, fingerprints, and face ID; Step 3: Factory reset the device(s); Step 4: Return the device(s) to the MMS team (Tyler Hall 403 Suite). Contact the MMS team (mms@morgan.edu) if you need assistance with any of these steps.