FY15 2014-C119 SWITCHBOARD OPERATOR

Job # FY15 2014-C119
Job Type Contractual
Class Code C1876
Bargaining Unit No
FLSA Status Non-Exempt
Job Status Full-Time
Posting Date July 21, 2014
Closing Date Open Until Filled

 

Department: Communication Services

Duties:   Assists with the daily operation of the University switchboard; operates switchboard console; places interoffice calls; assists with call forwarding features; takes complaints from outside callers; takes updates for the campus directory; transfers and routes calls to various departments; receives and relays event information for on campus activities; assists with general office assignments; performs other duties, as required.

Minimum Qualifications:  High School Diploma or GED.

Requirements:   Knowledge of telecommunications equipment and service; knowledge of telephone information call handling procedures; skill in the use keyboards and basic communication software; skill in listening techniques for interpreting caller requests; ability to speak clearly and effectively; ability to learn and comprehend information regarding functions of departments; ability to interact with callers in a pleasant and courteous manner and maintain poise under pressure.

To Apply:    Send letter of interest indicating Job# FY15-2014-C119, a MSU Employment Application to: Morgan State University, Office of Human Resources, 1700 East Cold Spring Lane, Baltimore, Maryland 21251 or e-mail your information to jobs@morgan.edu.  EEO/AA

NOTE: THE HIRING DEPARTMENT WILL CONTACT ONLY APPLICANTS SELECTED FOR INTERVIEW.