FY15 2014-C115 CUSTOMER SERVICE OPERATOR

Job # FY15 2014-C115
Job Type Contractual
Department Enrollment Management and Veteran Services
Bargaining Unit No
FLSA Status Non-Exempt
Job Status Full-Time
Hiring Salary $12.60
Posting Date July 2, 2014
Closing Date Open Until Filled

 

Department:     Enrollment Management and Veteran Services

Duties:   Answers telephone information lines to provide timely information related to  customer application status, continuing student status, and financial aid status using the BANNER Information Systems; provides general and specific information related to the Office of Financial Aid, Records and Registration and Undergraduate Admissions operations;  answers telephone information lines; screens callers to determine correct destination and routes callers to the appropriate destination; furnishes detailed information regarding university contacts and activities, e.g., telephone numbers, scheduled events, hours of operation, university directions, address information, academic calendars, openings and closings, and the various offices and campus locations; and performs other duties as required.

Minimum Qualifications: High School Diploma or GED; One year in a related customer service, call center or customer care field of work.

Requirements:    Knowledge of telecommunications equipment and service; knowledge of telephone information call handling procedures; skill in the use of keyboards and basic communication software; ability to use listening techniques to interpret caller requests; ability to speak clearly and effectively; ability to learn and comprehend information regarding functions of departments; ability to interact with callers in a pleasant and courteous manner; ability to maintain poise under pressure.

To Apply:    Send letter of interest indicating Job# FY15-2014-C115 a MSU Employment Application to: Morgan State University, Office of Human Resources, 1700 East Cold Spring Lane, Baltimore, Maryland 21251 or e-mail your information to jobs@morgan.edu.  EEO/AA

NOTE: THE HIRING DEPARTMENT WILL CONTACT ONLY APPLICANTS SELECTED FOR INTERVIEW.