2013 - C149 CUSTOMER SERVICE REPRESENTATIVE

Job # 2013-C149
Job Type Contractual
Department Enrollment Management and Veteran Services
Class Code C0708
Bargaining Unit No
FLSA Status Non-Exempt
Job Status Full Time 
Hiring Salary $12.60 Hourly
Posting Date December 6, 2013
Closing Date Open Until Filled

 

Department:     Enrollment Management and Veteran Services

Duties:   Provides information related to the customer’s application status, continuing student status, and financial aid status using the BANNER Information Systems;    responds to questions and telephone inquires timely; provides general and specific information related to the Office of Financial Aid, Records & Registration and Undergraduate Admissions; answers telephone information lines; screens callers to determine correct destination; routes callers to the appropriate destination; furnishes detailed information regarding university contacts and activities such as telephone numbers, scheduled events, hours of operations, university directions, address information, academic calendars, openings and closings for various offices on the campus; and performs other duties as required.                                                                           

Minimum Qualifications: High School Diploma or GED; One year in a related work experience, e.g. in bound call center work, receptionist or customer service representative.

Requirements:    Knowledge of telecommunications equipment and service; knowledge of telephone information and call handling procedures; skill in the use of keyboards and basic communication software; ability to use listening techniques to interpret caller requests; ability to communicate effectively; ability to learn and comprehend information regarding functions of departments; ability to interact with callers in a pleasant and courteous manner; ability to maintain poise under pressure.

To Apply:  Send letter of interest indicating Job #2013-C149, MSU Employment Application to: Morgan State University, Office of Human Resources, 1700 East Cold Spring Lane, Baltimore, Maryland 21251 or e-mail your information to jobs@morgan.edu.  EEO/AA

NOTE: THE HIRING DEPARTMENT WILL CONTACT ONLY APPLICANTS SELECTED FOR INTERVIEW.