2014 - 032 MANAGER OF INFORMATION AND OPERATIONS
|Job #||2014-032 (042230)|
|Department||School of Graduate Studies|
|Salary||Commensurate with experience|
|Posting Date||June 13, 2014|
|Closing Date||Open Until Filled|
Department: School of Graduate Studies
Duties: Provides administrative and analytical support to the Dean and the Assistant/Associate Deans in meeting the mission of the School of Graduate Studies by performing varied tasks; monitors the division budget and resolves student related problems; completes faculty contract certifications; acts as a campus administrative support liaison; performs general office management duties; utilizes best practices in customer service; assists with planning and development of student awards and orientation programs; works with auxiliary administrative teams of the School of Graduate Studies, the institute for Urban Research and the Center for Continuing and Professional studies; prepares and submits travel and expense reports; prepares correspondence and maintains records of communications; keeps Graduate School minutes and a record of Graduate Council actions; supports the thesis and dissertation submission process; responds to requests and inquiries; coordinates the School of Graduate Studies activities; communicates with external vendors; works on special projects; works with a high degree of independence and sensitivity to confidentially; coordinates the office workflow; trains staff and ensures appropriate assignment of duties and responsibilities; identifies and resolves problems; conducts internal and external research; ensures professionalism and customer service among the administrative staff and graduate assistants; performs other duties, as required.
Minimum Qualifications: Bachelor’s Degree; Five (5) years of relevant experience in customer service working in a graduate or adult high education setting.
Preferred: Masters Degree.
Requirements: Knowledge and skill in operating manual and automated office equipment; knowledge of electronic data base management systems and web based applications; skill in using Microsoft Suite applications; ability to work with external vendors; ability to plan and manage a budget; ability to supervise and manage; ability to organize; ability to work independently; ability to communicate effectively; ability to use data-driven applications to manage contacts and inquiries using office tools and enterprise systems.
To Apply: Send letter of interest indicating Job #2014-032, a resume with your salary requirements, a MSU Employment Application and three names of references with telephone numbers to: Morgan State University, Office of Human Resources, 1700 East Cold Spring Lane, Baltimore, Maryland 21251 or e-mail your information to email@example.com. EEO/AA
NOTE: THE DEPARTMENT WILL CONTACT ONLY APPLICANTS SELECTED FOR INTERVIEW.