2013-010 CUSTOMER SERVICE REPRESENTATIVE

Department:  Office of the Bursar

Duties:  Provides service, analysis, and general direction both in person and via phone to students, parents, sponsors and vendors; conducts presentations, seminars, and workshops to potential students; assists functional areas of the Bursars Office in responding to inquiries; maintains accurate and detailed accounting records; responds to student concerns or questions; provides assistance to the Supervisor, as well as satellite service reps from other departments, including the University Call Center;  and performs other duties as required.

Minimum Qualifications:  Bachelor's Degree in Business Management or related field. Two (2) years of experience in receivables and accounting which included customer contact with the general public.

Requirements:  Knowledge of principles, practices, methodology, and procedures for the provision of student financial aid; knowledge of policies pertaining to the provision of student financial aid; skill with the budget process as well as overview of accounts receivable and accounts payable; strong organizational skills; ability to communicate effectively; ability to plan, develop, coordinate, and direct student financial assistance programs and initiatives.

To Apply:  Send letter of interest indicating Job #2013-010, a Morgan State University Application for Employment, and three names of references with telephone numbers to: Morgan State University, Office of Human Resources, 1700 East Cold Spring Lane, Baltimore, Maryland 21251 or e-mail your information to jobs@morgan.edu. EEO/AA

NOTE: THE DEPARTMENT WILL CONTACT ONLY APPLICANTS SELECTED FOR INTERVIEW.

MORGAN STATE UNIVERSITY IS AN EQUAL OPPORTUNITY AFFIRMATIVE/ACTION EMPLOYER As required by the 1986 Immigration Act, applicants should be prepared to present acceptable documentation showing their identities, U.S. citizenship or alien status and their authorization to work in the United States.