MARYLAND'S AREA CODES
General Information: Area Codes 443, 410 and 667 cover the Baltimore Metropolitan Area, the entire Eastern Shore, all of Harford and Calvert Counties, most of Anne Arundel, Howard, and Carroll counties, as well as a small part of Frederick County.
Area Codes 301 and 240 cover the rest of the state, including most of Frederick County, all of St. Mary's, Charles, Prince George's, Montgomery, Washington, Allegany and Garrett counties.
Dialing Instructions: All local calls, regardless of area code, requires dialing 9 to access an outside line, then ten digits (area code + seven-digit number). Long distance dialing requires a caller to dial 1 before the area code. Please note that only a limited number of telephones are authorized for direct long distance dialing.
For emergencies, dial x3103 for the MSU Police Department. For the MSU Switchboard operator, dial 0.
Should you require any additional information, call the Office of Telecommunication Services at x3900.
For international calling from authorized phones, callers may access other countries by first dialing 9, then dial the International Access Code (011). Next, dial the 1) country code, 2) the city code, and 3) the local telephone number you wish to reach. Please consult the Verizon Telephone Directory for a list of Country and City Codes. Listed to the right of each country and city is the time difference from Eastern Standard Time. If the city that you wish to call is not listed, contact Service Desk for assistance by dialing extension 4357.
General Policy: The University switchboard operators are available to receive live calls from 8 AM to 5 PM, Monday through Friday, excluding University holidays. Operators can be reached by dialing 0 from any University phone, or by dialing 443.885.3333 from outside lines.
To minimize internal calls to the switchboard operators, employees and students are encouraged to use this directory to search for telephone numbers, or log on to the MSU website at www.morgan.edu and go to the "General Info" section. Departments and students should maintain a list of frequently dialed numbers to reduce the need for number searching and calls to the switchboard. Some telephones are able to store speed dialing lists. Use of such features is strongly recommended. It is also important that such lists are kept current, to encourage the use of these lists and features.
Call Center: An additional resource available to University students, faculty, and staff, as well as the general public, is statewide "toll free" call center services. Under the operation of the call center, a single, toll-free telephone number, 1-877-MDINFO1, could be called for queries about state programs and agencies. The call center's customer service representatives will answer questions and/or direct and transfer the caller to the appropriate department.
The call center database is regularly changing and being updated, which improves the accuracy of information available to callers. Currently, calls are answered by live representatives between 8AM and 8PM, Monday through Friday, excluding holidays. An automated response system receives calls at all other times.
AUDIO CONFERENCING SERVICES
Conference cards allow University employees to handle business calls from off- campus locations. This can improve employee efficiency and productivity. The use of conference cards also reduces paperwork since credit vouchers do not have to be processed to reimburse the employee. However, the use of conference cards increases the possibility of fraud and abuse. Therefore, conference cards should be issued only to University employees with a significant need to make long distance calls while off campus on University business. Because issuance should be limited for the reasons indicated above, the President, Director or Chairperson must approve issuance of conference cards to their employees on a case-by-case basis.
The most important thing for the holder of a conference card to realize is that a conference card is a credit card, and should be treated with the same care and concern for security. Employees holding conference cards should use extreme care to ensure the security of the conference card at all times.
- Ease of Use. Audio Conferencing Services requires only a telephone for access anywhere, and is available 24 x 7 on-demand.
- Flexibility. Audio Conferencing Services enables customers to host meetings for a wide range of business applications.
- Cost Efficiencies. Customers can use Audio Conferencing Services without making a capital investment in a new service. Audio Conferencing Services is designed to use resources that customers already have in place, such as Voice, Cellular/PCS, Frame Relay, ATM and VoIP services.
- Multiple Service Levels. The Verizon Business Audio Conferencing Services offering includes several service levels. Each one provides various features that customers can combine to support any size meeting, on a call-by-call basis. Without the right diversity and redundancy systems in place, interruptions can adversely impact operations. Our solution ensures balanced traffic, seamless repairs, and secure facilities. Verizon Business owns and operates fiber optic networks and state-of-the-art bridging systems with nearly 100,000 ports worldwide.
- Continuity of Operations. Audio Conferencing Services uses two key components to maintain continuity of operations: diversity and redundancy. In an emergency, Verizon Business can control any conference bridge around the world from any call center. We also have a comprehensive disaster recovery plan implemented throughout all worldwide locations during emergencies.
- Ease of Use; Online Leader Tool. Our reservation-less, on-demand Audio Conferencing Services makes it easy to set up conferences. Once the leader subscribes to the service, it is available 24x7. Verizon Business also offers the multilingual Meeting Web Moderator. The Moderator is an online tool that the leader can use to initiate, join or record the conference, dial-out to participants, view a list of participants, turn mute on or off, disconnect, lock/unlock the conference, and close the conference.
- Convergence. Verizon Business has integrated Web conferencing with both Microsoft LiveMeeting and WebEx, and audio conference controls into the Web conferencing consoles. As a result, the meeting leader can initiate the Web conference, and once inside the Web conference console, can initiate the audio conference, see the list of audio and Web participants, and control the audio and Web conference through the same application.
- Session Initiated Protocol (SIP)-Based Solution. The Verizon Business Audio Conferencing Services solution uses SIP to tightly integrate conferencing services into MS Live Meeting, MS Office Communicator, and other SIP-based products like the XTen Softphone.
MARYLAND RELAY SERVICE
Maryland offers a public service that allows people who are deaf, hard of hearing, or speech disabled to talk over the phone with standard telephone users.
The service is called Maryland Relay. There are no setup fees or monthly payments. However, anyone with a hearing or speech disability must have a TTY (text telephone) to use the service.
Dial 711 in Maryland or (800) 735-2258 from anywhere to use Maryland Relay.
Calls may be initiated by a person using a standard telephone or a TTY. Give the operator the phone number of the person you wish to call. The person with the hearing or speech disability types their side of the conversation into the TTY. Their message is read to the standard phone user by the operator. The operator then types the standard phone user's spoken words back to the TTY user. Conversations are relayed verbatim and kept completely confidential. There are no limits to the number of calls you may make, and the service is available 24 hours every day of the year, including holidays.
To learn more about Maryland Relay, call Customer Service at (800) 552-7724 (TTY or voice).
A STATEMENT ABOUT FRAUD
Though it is not often perceived as a crime, all telephone fraud is a serious offense that must be addressed. Telephone fraud is a crime that can be traced. For example, if someone claims that he/she has a number that has access to free long distance calls, they are mistaken. There is no such thing as a free phone call or phone service. Anything that you don't have to pay for is probably illegal.
Evidence that gives the University reason to believe someone is involved in telephone fraud could lead to that person's arrest. Anyone arrested for fraud will be prosecuted under federal and state criminal statutes. If convicted, that person could face a maximum penalty of 15 years in prison and a $50,000.00 fine.
Even those who are not caught are affected. Telephone companies do not just take the loss as a result of fraud. The cost of fraudulent losses is eventually shouldered by paying customers. The rates we pay tomorrow affect what we do today.
THE UNIVERSITY POST OFFICE
General Information: The University Post Office provides complete postal services to the Morgan State community, and is the campus liaison to the U.S. Postal Service. The Post Office is located in the Montebello Complex, Room C-07, and can be reached at x3234. Hours of operation are Monday through Friday, 8 AM to 5 PM.
Mail Distribution: Mail is sorted and delivered daily. The University Post Office will deliver mail to faculty and staff in the main office of each department.
Student mail will be distributed from the University Post Office. Students must have their University Bear Card on their person to receive mail and packages. No other form of identification will be accepted.
Administrators, faculty, and students can avoid confusion and delays in receiving mail by advising those sending correspondence of their proper mailing address. It should include your name, the school name, your department (faculty and staff), building and room number, and the university street address.
SAMPLE MAILING ADDRESS
Louis Elijah Wallace
Morgan State University
O'Connell Hall, Room 114
1700 E. Cold Spring Lane
Baltimore, MD 21251-0001
Any mail received without this information may result in delays or the mail being returned to the sender.
Mailing from the University: Outgoing mail is collected by the U.S. Postal Service from the University Post Office daily. It is the responsibility of the individual/party mailing any item to insure that proper postage and labeling are on the item. The University Post Office staff will be happy to answer any questions about proper postage.
Courier Services are available for authorized faculty and administrative staff only. Please contact the Post Office at x3234 for additional information.
Remember: Using preprinted University envelopes for personal mail to avoid paying for postage is forbidden and could result in disciplinary action.
Other Postal and Courier Services
- Mail Services
- U.S. Post Office Express Mail
- U.S. Post Office Priority Mail
- Certified Mail w/return receipt
- Insured Mail
- rates vary by weight
- Federal Express
- DHL Express (International Shipments Only)
- United Parcel Service (UPS)
IMPORTANT NUMBERS TO REMEMBER
On Campus -- '0'
Off Campus -- 443-885-3333
Information Services (Service Desk)/Repairs -- x4357 (HELP)
State of Maryland Call Center -- 1 (877) MDINFO 1
Maryland Relay Service In Maryland -- 711
Outside Maryland -- (800) 735-2258
Customer Service -- (800) 552-7724
University Police -- x3103
Off-Campus (Baltimore City) Police -- 911
Fire -- 911
Ambulance -- 911