FY18 2017- C471 TELEPHONE OPERATOR

Job # FY18 2017- C471
Job Type Contractual
Department Telecommunication Services
FLSA Status Non-Exempt
Job Status Full-Time
Class Code 1876
Pay Range 03
Posting Date November 30, 2017
Closing Date Open Until Filled

Department: Telecommunication Services

Introduction: Introduction: The Department of Telecommunication Services is currently recruiting for a Telephone Operator. Interested candidates should have a strong desire to  support the mission of one of the Nation's largest Historically Black Colleges and Universities (HBCU).


Duties: Receiving inter-office calls; operating the switchboard console; forwarding calls to requested professionals; answering inquiries according to departmental policies and procedures; maintaining and updating telephone information records; providing information regarding telephone numbers, scheduled events, hours of operation, delivery directions, address information, academic calendars, openings and closings and performing other duties as required.

Minimum Qualifications: High School Diploma or GED with one (1) year of experience in the operation of telephone system equipment.

Requirements: Must have general knowledge of telecommunications equipment and services; skill in the use of keyboards and basic communication software; listening techniques for interpreting caller requests; ability to communicate clearly and effectively; interpersonal skills to interact with callers in a pleasant and courteous manner and maintain poise under pressure.

To Apply:  Email a cover letter to jobs@morgan.edu, indicating Job # FY18 2017-C471 in the subject line and attach the following items: a resume, a completed Morgan State University Employment Application, (which should include salary requirements and references). Alternatively, you may mail the required items to: Morgan State University, Office of Human Resources, and 1700 East Cold Spring Lane, Baltimore, Maryland 21251. Application packets can also be faxed to: 443-885-8209 (Incomplete submissions of any type may not be given consideration).

If you have submitted an electronic application successfully, you will receive a confirmation message.

**NOTE: THE HIRING DEPARTMENT WILL CONTACT ONLY APPLICANTS SELECTED FOR AN INTERVIEW. **

MORGAN STATE UNIVERSITY IS AN EQUAL OPPORTUNITY AFFIRMATIVE/ACTION EMPLOYER As required by the 1986 Immigration Act, applicants should be prepared to present acceptable documentation showing their identities, U.S. citizenship or alien status and their authorization to work in the United States. EEO/AA