Technical Support Department

If you need technical assistance at MSU, you can- For IT related questions only!

Academic Computing Services

Corey Scott, Sr. Technician and Lab Coordinator
cscott@grizzly.morgan.edu

Morgan State University’s Academic Computing Services (ACS) provides electronic mail services, web services, learning technologies, and IT infrastructure support. Our resources exist to support, promote, and contribute to the effective use of computing and information technology in education and its supporting enterprise. The center is located in Calloway Hall room 327, on the top floor of the Science Complex.

The office of Academic Computing (ACS) functions:

• To provide MSU faculty and students with the most useful technology tools available. The ACS provides specialty software for instructional uses, statistical analysis, web and database programming.
• To enhance instruction inside and outside of the classroom:
• providing services in support of the research,
• by facilitating the teaching-learning process among faculty and students and;
• by the acquisition of knowledge.
• The ACS provides centralized computing services to faculty and students, and
• Provides all campus personnel with dial-up access to the campus network

The ACS Accessibility and Capabilities:

• Access point for the Jewel and other academic computers.
• Provides Host Server Accounts & Faculty Web Accounts: Web publishing space and general file storage space are provided to all students, faculty and staff.
• Lab support is available at many labs, and in-person technical support is also available on the campus for faculty and staff between the hours of 8:00 a.m. – 5:00 p.m.

Please direct requests for Academic Computing Services to the Help Desk at x4357. Required information needed when requesting service:

1. Description of the problem
2. Building, Room and Department
3. Department/ User Extension
4. Contact Person

MAINFRAMES

Our mainframe systems come equipped with spam filters, and virus/ spyware protection in place. ACS continually updates the filters and protection products to stay a step ahead of spammers and various malware.

The Jewel System

The Jewel system is a mainframe TRU 64 Unix operating system. It consists of a cluster of 2 systems. Each system is an Alpha Server that has one processor with 512 megabytes (MB) of memory. The Jewel system also has 162 gigabytes (GB) of disk storage. Below is a list of the Jewel system’s services:

• Housing of faculty and students’ websites.
• Housing of the official MSU website, as well as, the individual schools and departmental/ Program websites.
• Housing for Academic and student email
• Compiler for programming languages such as: C++, PASCAL, FORTRAN 77, Perl, Java, COBOL, FORTRAN 90, SAS and standard C-.

COMING ONLINE SOON!

The Grizzly System

The Grizzly System is a cluster of 3 Alpha Server mainframe systems. Each system within the cluster runs TRU 64 Unix operating system. It runs as a RAID system with multiple processors that contains 2 gigabytes (GB) of memory for each processor. Grizzly also has access to a disk array system, which contains 3 terabytes (TB) of disk storage. The Grizzly system will offer the following services:

• Housing of faculty and students’ websites.
• Housing of the official MSU website, as well as, the individual schools and departmental/ Program websites.
• Compiler for programming languages such as: C++, PASCAL, FORTRAN 77, Perl, Java, COBOL, FORTRAN 90, SAS and standard C-.

SUN Microsystems Lab

The SUN Microsystems lab is comprised of 20 SUN Ultra 10 workstations. These workstations are controlled by a SUNFire V440 server, which houses their home directories.

• Each SUN Ultra 10 is equipped with:

  • SUN Solaris 8 Operating System
  • 300 MHz UltraSPARC-IIi Processor
  • 512 OR 256 MB of RAM
  • 8 GB Hard Drive
  • CD-ROM Drive
  • 3.5 Floppy Disk Drive
  • 15” Color Monitor

• The SUNFire V440 Server is equipped with:

  • SUN Solaris 9 Operating System
  • 1,062 MHz UltraSPARC-IIIi Processor
  • 8 GB of RAM
  • 140 GB Total Hard Disk Space
  • DVD-ROM Drive
  • 15” Color Monitor

• The SUN StorEdge S1 storage system is equipped with:

  • 70 GB total hard disk space - to store student data.
  • Hewlett Packard LaserJet 8000N printer - to create hard copies of lab assignments.

• The available applications in the SUN lab include:

  • C & C++ Compilers with OpenGL Libraries
  • StarOffice 7 (Word Processor, Spreadsheets, Database)
  • Netscape Web Browser
  • GUI Access to Jewel Account Files & Folders

The hours of operation are dependent on faculty requests and scheduled classroom/ lab periods. For additional information, please contact the School of Computer Science at 443.885.3962.

COMPUTING LABORATORIES

One of the functions of the Academic Computing Services is to provide useful technology tools, and enhanced instruction. The ACS provides this with computer labs campus wide. There are a number of computer laboratories located in various departments, within the schools on campus. In addition, MSU offers computing laboratories with specialized programming.

INTERNET ACCESS AND INTERNET II ACCESS