Faculty/Staff FAQs

 BLACKBOARDE-MAIL ACCOUNTS | E-MAIL/NETWORK PASSWORDS
MORGAN GOOGLE E-MAIL INFORMATION
 
| CLEAN ACCESS | APEX


BANNER/WebSIS FAQs

TECHNOLOGY REFERENCE GUIDE 

BLACKBOARD
What can I do with Blackboard (Bb)?
What is the web address for Blackboard?
What version of Blackboard does Morgan use?
How do I get a Blackboard Account?
What is my Blackboard User Name and Password?
I am a faculty member without a Morgan Network account.  How do I get a Blackboard account?
I don’t see a course I am teaching on my Blackboard Welcome Screen.  How do I get that course added?
I was given a different course section than is listed on Blackboard, what should I do? 
Where should I direct students with log-in problems?
Who are the Blackboard Administrators, and what can they do for me or my students?
Where can I get specific instructions for Blackboard?
My roster from WebSIS lists students who are not listed in my Blackboard course.  Can I enroll them myself?

E-MAIL ACCOUNTS
Do I have a Morgan State E-Mail account?
I am newly employed at the University. How do I go about getting an E-mail account set up?
What is the website for Morgan Google E-mail?
What is the format for faculty and staff usernames?
How long is my e-mail account active after I leave the University?
I don't always turn off my computer when leave the office. Will this have any effect on my e-mail?
Am I able to forward my Morgan e-mail to another e-mail account?

I am not receiving campus e-mail announcements.  Who can help me?

E-MAIL/NETWORK PASSWORDS
What do I do if I forgot my e-mail/network password?
Can I change my e-mail/network password or do I have to call the HELP Desk?
I have tried using the http://resetmypwd.edu site to change my password or unlock my account, but it doesn't work.  What should I do?
Why do I have to set up my security questions?
How do I set up my security questions?

CLEAN ACCESS
What is Clean Access?
Why was Clean Access installed at Morgan?
Does Clean Access monitor me or my computer?
What actions should I take if I am unable to authenticate or log in to my computer using Clean Access?

APEX
What is APEX?
From where do the data within APEX originate?
Can APEX be accessed from off campus?
How do I sign up for an APEX demo or training?
How do I obtain access to APEX?
How do I know when I have been granted access to APEX?
Who do I contact if I forgot my APEX password?
Who do I contact if I find errors in the data within my APEX report?
Who do I contact to request modifications to an existing report in APEX?
Who do I contact to request a new report in APEX?
Can I import data from APEX into another application?
My APEX session ends without warning. Why is this happening?



ANSWERS:

BLACKBOARD

What can I do with Blackboard (Bb)?
Academic and administrative departments or organizations use Blackboard to communicate and distribute resources. Blackboard contains modules for Announcements, Course Content, Online Tests, Discussions, Groups,  Email, and a special tool for Assignments.  You will need to inform students of the features you intend to use.   (back to top)

What is the web address for Blackboard?
http://morgan.blackboard.com
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What version of Blackboard does Morgan use?
Morgan currently uses Blackboard version 9. 1 Sp 8.  August 5, 2013 -- We will be upgrading to SP11.   
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How do I get a Blackboard Account? 
Faculty are automatically added to Blackboard when their contracts are activated in Banner. You should use your Morgan Network user name and password to log in.  If you must access Blackboard prior to your contract activation, please contact the Bb office at 443.885.1103 or 443.885.4597.    (back to top)

What is my Blackboard User Name and Password?
Your Blackboard user name and password are the same as your Morgan Network user name and password.  When you change your Morgan Network password, it also gets applied to Blackboard.     (back to top)

I am a faculty member without a Morgan Network account.  How do I get a Blackboard account?


Contact the Bb office to request an account -- 443.885.1103, 443.885.4597 or text us at 443.300.8850.    (back to top)

I don’t see a course I am teaching on my Blackboard Welcome Screen.  How do I get that course added?
Contact the Bb office -- 443.885.1103, 443.885.4597 or text us at 443.300.8850.  We will need the course CRN number in order to add you to the correct course..    (back to top)

I was given a different course section than is listed on Blackboard, what should I do? 
Send an email to Karen.Rubinstein@morgan.edu, or call extension 1103.  Provide the new CRN and course name/section number and specify the incorrect section CRN and course name/section number.    (back to top)

Where should I direct students with log-in problems?
Students are added to Blackboard, and enrolled in Blackboard upon registration.  Most students simply need to change their Morgan Network password and they will be able to log in to Blackboard.  If they are returning students, and have set up their Security Questions, they can access it at: http://resetmypwd.morgan.edu.  If they need additional password help they should contact the HELP Desk on extension 4357 or one of the Blackboard Administrators.    

New students who have a Morgan Network account, but still cannot log in should contact a Blackboard Administrator and provide their Morgan user name, and a list of courses they need for Blackboard.    
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Who are the Blackboard Administrators, and what can they do for me or my students?
Your Blackboard Administrators are here to assist you and your students with account problems.  We can also help you with specific instructions for the various features of Blackboard.  If you need instructional design ideas, contact Karen Rubinstein.

Bb Admin

Email

Location

Phone

Karen Rubinstein

Karen.Rubinstein@morgan.edu

Library 212

x1103

Sabah Karam

Sabah.Karam@morgan.edu

Library 212

x4597

443-267-8885 text or voice

Lavern Woodland

Lavern.Woodland@morgan.edu

Calloway 313

x3512

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Where can I get specific instructions for Blackboard?
Once you log into Blackboard, click the HELP icon at the top of the screen.  Then, click Instructions for Faculty, Blackboard Training Site.  There you’ll find handouts and videos for most features of Blackboard.  The direct link to the training site is:
https://sites.google.com/site/blackboard91faculty/
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My roster from WebSIS lists students who are not listed in my Blackboard course.  Can I enroll them myself?
Your WebSIS roster is always the official class roster! Blackboard is integrated with Banner -- and updates twice a day.   If you need to add a student immediately, follow these instructions:

1.      Expand the Users/Groups area of the Control Panel. Select Users

2.      Click “Find Students to Enroll.” 

3.      Browse for the student by last name or user name, and click the search button.

4.      You can then check them off the list, and click the Submit button. You shoudl now see the student's user name in the "enroll" field.  Click Submit to enroll the student. 

To access a tutorial for this process, visit: 

https://sites.google.com/site/blackboard91faculty/
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E-MAIL ACCOUNTS

Do I have a Morgan State E-Mail account?
All students, faculty and staff of Morgan State University are assigned a Morgan e-mail account.    (back to top)

I am newly employed at the University. How do I go about getting an E-mail account set up?
Please visit the Technology for New Employees Page for more information.
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What is the website for Morgan Google E-mail?
http://mail.morgan.edu
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What is the format for faculty and staff usernames?
The format for faculty and staff e-mail usernames is firstname.lastname@morgan.edu.  Your username is everything before the "@" sign.    (back to top)

How long is my e-mail account active after I leave the University?
Typically, e-mail accounts are active for approximately 180 days after an employee leaves the University.     (back to top)

I don't always turn off my computer when leave the office. Will this have any effect on my e-mail?
Leaving your computer on will not affect your e-mail. However, you should turn off your computer at least once a week-otherwise you could be missing important password expiration notices, as well as virus and Windows updates.     (back to top)

Am I able to forward my Morgan e-mail to another e-mail account?
Yes.     (back to top)

I am not receiving campus e-mail announcements. Who can help me?
Contact the HELP Desk on extension 4357 and the e-mail administrator will investigate this issue  
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E-MAIL/NETWORK PASSWORDS

What do I do if I forgot my e-mail/network password?
If you have set up your security questions, click on the Change My Password link at http://resetmypwd.morgan.edu, answer your security questions, and change your password. Otherwise, call the HELP Desk on extension 4357.     (back to top)

Can I change my e-mail/network password or do I have to call the HELP Desk?
It depends. If you have set up your security questions, click on the Change My Password link at http://resetmypwd.morgan.edu, answer your security questions, and change your password. Otherwise, you will have to call the HELP Desk on extension 4357.   
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I have tried using the http://resetmypwd.morgan.edu site to change my password or unlock my account, but it doesn't work.  What should I do?
If you have not set up your Security Questions using the http://resetmypwd.morgan.edu site prior to using the Change My Password or Unlock my Account links, it will not work.  You should call the Help Desk on extension 4357 for assistance.  Once your password is reset by the Help Desk staff, visit the http://resetmypwd.morgan.edu site and create your Security Questions.  Once your Security Questions are set up, you will be able to use the site to change your password or unlock your account.     (back to top)

Why do I have to set up my security questions?
Once you have set up your security questions, you will be able to manage your e-mail password without having to call the Help Desk.     (back to top)

How do I set up my security questions?
Visit http://resetmypwd.morgan.edu, click on My Security Questions and follow the instructions.    
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CLEAN ACCESS

What is Clean Access?
Cisco NAC Web Agent, also known as Clean Access, is a system that ensures computers connected to the Morgan network are up to date on patches, are running anti-virus and anti-spyware software, and have a firewall enabled.    
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Why was Clean Access installed at Morgan?
The State Legislative Auditors require that Morgan State University's network be secure from unauthorized access to critical systems.    
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Does Clean Access monitor me or my computer?
No.  The system does not monitor you, your computer, or the web sites you visit.    
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What actions should I take it I am unable to authenticate or log in to my computer using Clean Access?
You should right-click on the McAfee icon on the right hand corner of the bottom toolbar.  After you right-click, select UPDATE NOW and wait for the update to complete.  Then, retry your log on.  If after updating McAfee, you are still unable to authenticate/log in, try updating your Windows operating system at www.windowsupdate.microsoft.com; or update Java at www.java.com.  If these three actions do not help you log in, contact the Help Desk on extension 4357.    
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APEX

What is APEX?
Oracle Application Express (or APEX) is the official reporting system used at Morgan State University. It is a user-friendly, web application development tool that allows the University's programming staff to develop and deploy secure, professional data and reports to functional users.     (back to top)

From where do the data within APEX originate?
Data within APEX can come from one of two data sources - a data warehouse or the live Banner production system - depending on the nature of the report. Data from the data warehouse are typically refreshed every couple of days. Data from the live Banner production system are real time data.     (back to top)

Can APEX be accessed from off campus?
Yes. APEX can be accessed from any computer around the world with internet access 24 hours a day, 7 days a week.     (back to top)

How do I sign up for an APEX demo or training?
An APEX demo or training can be scheduled by contacting Cynthia Mendoza-Robinson at Cynthia.Mendoza@morgan.edu on extension 4596.     (back to top)

How do I obtain access to APEX?
Access to APEX can be granted by sending a written and signed request from your Vice-President, Dean, Associate Dean, Assistant Dean, or Chairperson to Cynthia Mendoza-Robinson. Be sure to include your name, department, extension, and University e-mail address. The request can be e-mailed to Cynthia.Mendoza@morgan.edu, faxed to extension 8211, or sent via campus mail to Carter Grant Wilson - Room 105.     (back to top)

How do I know when I have been granted access to APEX?
APEX access will be confirmed upon receipt of an e-mail from a University programming staff. The e-mail will include the link to access APEX, your username, and your password.    (back to top)

Who do I contact if I forgot my APEX password?
Now that APEX uses the same login credentials as your Morgan email and WebSIS accounts, you should contact the Help Desk at 443-885-HELP (4357) for assistance with resetting your password.  If you've already set up your security questions, you can continue to manage your own password at http://resetmypwd.morgan.edu    (back to top)

Who do I contact if I find errors in the data within my APEX report?
If you find errors or inconsistencies in the data within your APEX report, you may contact Cynthia Mendoza-Robinson at Cynthia.Mendoza@morgan.edu or on extension 4596.    (back to top)

Who do I contact to request modifications to an existing report in APEX?
You may request modifications to an existing report in APEX by contacting Cynthia Mendoza-Robinson at Cynthia.Mendoza@morgan.edu or on extension 4596.    
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Who do I contact to request a new report in APEX?
You may request to have a new report added to APEX by contacting Cynthia Mendoza-Robinson at Cynthia.Mendoza@morgan.edu or on extension 4596.    
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Can I import data from APEX into another application?
Yes. Data from most APEX reports can be imported into a spreadsheet. Most APEX reports contain a link marked "spreadsheet" or "download." These links can be found either at the very top or bottom of the report. Other APEX reports have a small toolbar on the top left-hand corner of the report. Click on the "green wheel" icon and select "Download" from the drop down menu.     (back to top)

My APEX session ends without warning. Why is this happening?
If you do not see the warning window, it is because your pop-ups are being blocked. You will notice a yellow bar at the top of the screen indicating that a pop-up has been blocked. Next to that message is a button that says "Allow." Click on the "Allow" button to allow all future pop-ups from APEX.      (back to top)