General Information


TABLE OF CONTENTS

 

MARYLAND'S AREA CODES

General Information: Area Codes 443 and 410 cover the Baltimore Metropolitan Area, the entire Eastern Shore, all of Harford and Calvert Counties, most of Anne Arundel, Howard, and Carroll counties, as well as a small part of Frederick County.

Area Codes 301 and 240 cover the rest of the state, including most of Frederick County, all of St. Mary's, Charles, Prince George's, Montgomery, Washington, Allegany and Garrett counties.

Dialing Instructions: All local calls, regardless of area code, requires dialing 9 to access an outside line, then ten digits (area code + seven digit number). Long distance dialing requires a caller to dial 1 before the area code. Please note that only a limited number of telephones are authorized for direct long distance dialing.

For emergencies, dial x3103 for the MSU Police Department. For the MSU Switchboard operator, dial 0.

Should you require any additional information, call the Office of Telecommunication Services at x3900.

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INTERNATIONAL CALLING

For international calling from authorized phones, callers may access other countries by first dialing 9, then dial the International Access Code (011). Next, dial the 1) country code, 2) the city code, and 3) the local telephone number you wish to reach. Please consult the Verizon Telephone Directory for a list of Country and City Codes. Listed to the right of each country and city is the time difference from Eastern Standard Time. If the city that you wish to call is not listed, contact Telecommunication Services for assistance by dialing extension 3900.

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CONFERENCE CALL GUIDE

To place a conference call from Morgan State University, follow these instructions:

  1. With call in progress,ask party to hold.
  2. Press TRF (transfer), receive interrupted dial tone.
  3. Dial desired number.
  4. After call is answered, press CNF (conference), CNF light will come on.
  5. The conference call is now established.

TELEPHONE REPAIRS

Report troubles promptly to the Help Desk at x4357. The information needed when reporting a trouble is:

 

  • Primary extension of the phone in question
  • Description of the problem
  • Building, Room, and Department
  • Main Departmental Extension
  • Contact Person for additional information
  •  

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    LONG DISTANCE

    General Policy: Although the primary means of communication for routine matters are postal service and electronic mail (e-mail), it often becomes necessary to communicate with others via long distance calling. Long distance telephone communications should be limited to official calls requiring a timeliness of action that cannot be satisfied through written communication. Limiting long distance calling will control costs to the University.

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    Long Distance Service: In an effort to accommodate long distance service needs, each department's director or chairperson must determine which employees' telephones should be authorized for long distance service. This will allow each department the capability of direct dialing long distance calls. It is the responsibility of each department head to control telephone costs within his or her department. Long distance calling of a personal nature requires the use of a calling card, and must be charged to a non-University number.

     

    DIRECTORY ASSISTANCE

    General Policy: The University switchboard operators are available to receive live calls from 8 AM to 5 PM, Monday through Friday, excluding University holidays. Operators can be reached by dialing 0 from any University phone, or by dialing 443.885.3333 from outside lines.

    To minimize internal calls to the switchboard operators, employees and students are encouraged to use this directory to search for telephone numbers, or log on to the MSU website at www.morgan.edu and go to the "General Info" section. Departments and students should maintain a list of frequently dialed numbers to reduce the need for number searching and calls to the switchboard. Some telephones are able to store speed dialing lists. Use of such features is strongly recommended. It is also important that such lists are kept current, to encourage the use of these lists and features.

    Off-Campus Numbers: If a student or department frequently calls an entity off campus, that student or department should obtain a copy of the Verizon Yellow or White Pages. Requests for telephone directories should be submitted to the Office of Telecommunication Services at x3900.

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    Call Center: An additional resource available to University students, faculty, and staff, as well as the general public, is statewide "toll free" call center services. Under the operation of the call center, a single, toll-free telephone number, 1-877-MDINFO1, could be called for queries about state programs and agencies. The call center's customer service representatives will answer questions and/or direct and transfer the caller to the appropriate department.

    The call center database is regularly changing and being updated, which improves the accuracy of information available to callers. Currently, calls are answered by live representatives between 8 AM and 8 PM, Monday through Friday, excluding holidays. An automated response system receives calls at all other times.

     

    CALLING CARDS

    Purpose: Calling cards allow University employees to make business calls from off-campus locations. This can improve employee efficiency and productivity. The use of calling cards also reduces paperwork since credit vouchers do not have to be processed to reimburse the employee. However, the use of calling cards increases the possibility of fraud and abuse. Therefore, calling cards should be issued only to University employees with a significant need to make long distance calls while off campus on University business. Because issuance should be limited for the reasons indicated above, the President, director or chairperson must approve issuance of calling cards to their employees on a case-by-case basis.

    The most important thing for the holder of a calling card to realize is that a calling card is a credit card, and should be treated with the same care and concern for security. Employees holding calling cards should use extreme care to ensure the security of the calling card at all times.

    Use of Calling Cards: The Office of Telecommunication Services will coordinate the requisitions and issuance of calling cards.

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    1. MSU calling cards will be authorized for use by University employees for University business. Users will be financially responsible for charges due to the personal use of any. It is the responsibility of the employee to reimburse the University for any personal calls charged to his/her calling card.

    2. Calling cards shall be issued only to University officials and employees who have a frequent need to make long distance calls while traveling on University business.

    3. It is the responsibility of the department director or chairperson to maintain accurate records of all calling cards issued to employees in his/her department.

    4. Telecommunication Services will maintain a master data base of all calling card assignments and will control the issuance of calling cards and the associated Personal Identification Number (PIN), the last four digits on the calling card number.

    5. Only the employee to whom a calling card is issued shall have access to the PIN associated with that calling card.

    6. Calling card use and charges should be reviewed monthly and approved by the supervisor of the card holder to assure compliance with state policy on telephone usage (see General Guidelines).

    7. If abuse is suspected, the department director or chairperson should contact Telecommunication Services immediately to have the card canceled.

    8. It is the responsibility of the employee assigned as the user of a calling card to keep the card secured at all times. If a card is lost or stolen, the employee should contact his/her supervisor or Telecommunication Services immediately to have the card canceled.

    9. Calling cards are not to be used from mobile phones of any type. This includes car phones, portable and cordless phones. Phones of this type use radio transmissions to reach the base station. These transmissions can be intercepted.

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      MARYLAND RELAY SERVICE

      Maryland offers a public service that allows people who are deaf, hard of hearing, or speech disabled to talk over the phone with standard telephone users.

      The service is called Maryland Relay. There are no setup fees or monthly payments. However, anyone with a hearing or speech disability must have a TTY (text telephone) to use the service.

      Dial 711 in Maryland or (800) 735-2258 from anywhere to use Maryland Relay.

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      Calls may be initiated by a person using a standard telephone or a TTY. Give the operator the phone number of the person you wish to call. The person with the hearing or speech disability types their side of the conversation into the TTY. Their message is read to the standard phone user by the operator. The operator then types the standard phone user's spoken words back to the TTY user. Conversations are relayed verbatim and kept completely confidential. There are no limits to the number of calls you may make, and the service is available 24 hours every day of the year, including holidays.

      To learn more about Maryland Relay, call Customer Service at (800) 552-7724 (TTY or voice).

      A STATEMENT ABOUT FRAUD

      Though it is not often perceived as a crime, telephone fraud is a serious offense that must be addressed. Telephone fraud is a crime that can be traced.For example, If someone claims that he/she has a number that has access to free long distance calls, they are mistaken. There is no such thing as a free phone call or phone service. Anything that you don't have to pay for is probably illegal.

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      Evidence that gives the University reason to believe someone is involved in telephone fraud could lead to that person's arrest. Anyone arrested for fraud will be prosecuted under federal and state criminal statutes. If convicted, that person could face a maximum penalty of 15 years in prison and a $50,000.00 fine.

      Even those who are not caught are affected. Telephone companies do not just take the loss as a result of fraud. The cost of fraudulent losses is eventually shouldered by paying customers. The rates we pay tomorrow affect what we do today.

       

      THE UNIVERSITY POST OFFICE

      General Information: The University Post Office provides complete postal services to the Morgan State community, and is the campus liaison to the U.S. Postal Service. The Post Office is located in the Montebello Complex, Room C-07, and can be reached at x3234. Hours of operation are Monday through Friday, 8 AM to 5 PM.

      Mail Distribution: Mail is sorted and delivered daily. The University Post Office will deliver mail to faculty and staff in the main office of each department.

      Student mail will be distributed from the University Post Office. Students must have their University Bear Card on their person to receive mail and packages. No other form of identification will be accepted.

      Administrators, faculty, and students can avoid confusion and delays in receiving mail by advising those sending correspondence of their proper mailing address. It should include your name, the school name, your department (faculty and staff), building and room number, and the university street address.

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      SAMPLE MAILING ADDRESS
      Louis Elijah Wallace
      Morgan State University
      O'Connell Hall, Room 114
      1700 E. Cold Spring Lane
      Baltimore, MD 21251-0001

      Any mail received without this information may result in delays or the mail being returned to the sender.

      Mailing from the University: Outgoing mail is collected by the U.S. Postal Service from the University Post Office daily. It is the responsibility of the individual/party mailing any item to insure that proper postage and labeling are on the item. The University Post Office staff will be happy to answer any questions about proper postage.

      United Parcel Service (UPS) shipping is available for authorized faculty and administrative staff only. Please contact the Post Office at x3234 for additional information.

      Remember: Using preprinted University envelopes for personal mail to avoid paying for postage is forbidden and could result in disciplinary action.

      Other Postal Services

      • Mail Services
        • U.S. Post Office Express Mail
        • U.S. Post Office Priority Mail
        • Certified Mail w/return receipt
        • Insured Mail
        • rates vary by weight
      • Mail forwarding - during summer break only

       

      IMPORTANT NUMBERS TO REMEMBER

      Switchboard
      (On campus)
      ........................................ ‘0'
      (Off campus)
      ........................................ 443.885.3333
      Telecommunication Services
      Repairs
      ........................................ x4357
      Order Directories
      ........................................ x3900
      Information Services (Help Desk) ........................................ x4357
      State of Maryland Call Center ........................................ 1 (877) MDINFO 1
      Maryland Relay Service In Maryland ........................................ 711
      Outside Maryland
      ........................................ (800) 735-2258
      Customer Service
      ........................................ (800) 552-7724

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      EMERGENCY NUMBERS

      University Police ........................................ x3103
      Off- Campus (Baltimore City) Police ........................................ 911
      Fire ........................................ 911
      Ambulance ........................................ 911