Division of Finance and Management
Telecommunication Services
The Office of Telecommunication Services is located in the Montebello
Complex, Lower Level - Room C-07 and is responsible for providing the
communication network for the University. The many facets of communication
services include voice network management, video services, residential/student
telephone network, postal services and service repair and maintenance.
The primary scope of the operation of Telecommunication Services is to
provide affordable communication designs at the lowest possible cost to
the University, and to enhance the current services and satisfy expansion
growth. Telecommunication Services is a service oriented, revenue generating
operation. It is envisioned that the operation would meet the needs of
the faculty and staff population as well as the residential and commuter
student demands.
General Services
- For telephone repairs, please call extension 4848.
- To place an order for adds, moves or changes, please submit your request
in writing to the Director of Telecommunication Services. Approvals
and certification of funds must be submitted prior to commencement of
work. Please allow 4-5 working days for completion of work after approval
has been granted.
- For on-campus Directory Assistance, please dial "0" for
the University Operator. Please advise the University Operator of any
personnel changes to ensure an accurate directory.
Long Distance Calls Policy
Long distance telephone communications are limited to official calls that
cannot be satisfied through written communication. Personal long distance
calls must be made with a calling card and charged to a non-University
number. The University Operator will not place long distance calls. All
departments have designated which personnel should have long distance
access. Please see your area director for long distance dialing authority.
Voice Mail Utilization Regulations
Telephones with individual voice mailboxes are programmed to redirect
calls to voice mail when in use (Call Forward Busy) or when they are not
answered within four rings (Call Forward No Answer). Telephones without
voice mail can be programmed by the user, with "Call Forward Busy
or Call Forward No Answer," to an appropriate extension within the
user's department.
Due to State of Maryland regulations, the voice mail system is designed
to allow callers to exit voice mail and reach a live person by dialing
"0." In almost all cases, dialing zero will connect the caller
to the main departmental number. Departmental numbers also have departmental
voice mailboxes; however, these voice mail boxes are not to be utilized
during normal business hours and calls will not be redirected automatically.
The appropriate person in each department will activate the redirect departmental
voice mailbox option at the end of each business day and deactivate the
function at the start of the following business day. It is the responsibility
of each department to ensure that their main telephone number is answered
during normal business hours.
University Switchboard Special Event
Notification
The University Switchboard is an invaluable tool for persons organizing
special events on Morgan State University's campus. Often people call
the University Switchboard in search of information concerning a particular
event taking place on the campus, which the University Switchboard staff
cannot provide, if they have not been apprised. To this end, all faculty
and staff are advised to forward all pertinent information concerning
special events they intend to hold on the campus (conferences, concerts,
testing, reunions, etc.) to the Office of Telecommunication Services.
University Post Office
The University Post Office is also located in the Montebello Complex,
Lower Level - Room C-07. The Post Office processes incoming and outgoing
mail for faculty, staff and students. While most University mail is delivered
to designated offices, a limited quantity of mailboxes are available to
faculty and staff in the Post Office. In addition, postage stamps are
available from a self-service machine in the Post Office lobby. Postal
fees for University related mail are charged to departmental budgets on
a monthly basis. Remember: Using pre-printed University envelopes for
personal mail is forbidden and could result in disciplinary action. Other
postal services include the following:
- U.S. Post Office Express Mail
- U.S. Post Office Priority Mail
- Certified Mail with Return Receipt
- Insured Mail
Emergency Release/Closure Procedures
Emergency circumstances may arise resulting in campus activities being
postponed, delayed or canceled when the safety and general welfare of
students, faculty and staff may be adversely affected (i.e., power outages,
weather, etc.). During each occurrence, the University will advise faculty,
staff and students of the services and the persons to be affected through
the following means of communication:
- The University's website - www.morgan.edu *
- Main University Telephone Number - 443.885.3333*
- WEAA - 88.9 FM (Morgan State University's Radio Station)
- A variety of other radio and television stations
*- Official Sources. Others are unofficial.
If an individual is unable to obtain information through the aforementioned
means, the University Police Department may be contacted.
For more information concerning the services provided, please contact
the Office of Telecommunication Service or stop by the office.
Morgan State University
Division of Finance and Management
Cold Spring Lane & Hillen Road
Truth Hall - Room 307
Baltimore, MD 21251
443.885.3144
443.885.8294 (fax)
For more information, please visit www.morgan.edu/phonedir/telecom-services/telecom.asp
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